Plenary Lecture
Impact of TQM On Automotive Industry
Professor U. C. Jha
Kanpur Institute of Technology
India
E-mail: prof.uc.jha@gmail.com
Abstract: The techniques of total quality management (TQM) with the concepts of sustainable development have been applied to socioeconomic policy. It is applied primarily to the typical business concern.
A company that integrates sustainable development within its’ TQM management processes could set itself apart from the competition, and perhaps force its’ competition to include sustainable development within their own operational considerations as well, thereby benefiting society as a whole. This trend should also reduce the demand from society to governments for mandates controlling business practices. This paper represents a review of the literature on the Impact of Total Quality Management (TQM) on the Performance of Indian Automotive Industry and supported by various philosophies, Models & Framework of TQM. This research presents new data and empirical insights into the relationship between TQM implementation and organisational performance. The main purpose of this research is to determine the impact of TQM implementation on organisational performance in the context of Indian Automotive industry. The main implication of the findings for managers is that a typical automotive organization is more likely to achieve better performance in employee relations, customer satisfaction, operational performance and business performance with TQM than without TQM.
Brief biography of the speaker: Currently Prof. Jha is working as Professor of Mechanical engg. department & Head – Research & Development “Kanpur Institute of Technology”, India. Prof. Jha is a former Director of CII Technology Centre and In charge – Entrepreneurship Development Cell. He has also served as the “head of the Department”, Dean (Exam.) and “Acting Director” of an engineering college. In his honour & a token of international recognition , he is in the Editorial Board of Eight International Journals in which Six are published from abroad. He has also visited Yale (Yale University,USA – An Ivy League University) – Great Lakes Research centre, University of Colombo (Sri Lanka), Tribhuvan University Kathmandu (Nepal) & Kasetsart University (Thailand) for Chairing the session or presentation of research paper. His outstanding achievements have earned him a position in “Who's Who in the World” USA, 26th Anniversary Edition 2009, 28th Edition 2011 & 29th Edition 2012, which is a prestigious international publication of the most noteworthy individuals in their respective field and careers around the globe. He has published & presented over 100 (Hundred) papers at International / National conferences & journals. He is in the Editorial Advisory Board of Journal of Management Development (Emerald, UK), Journal of Technology Management & Innovation (Chile, South America), Contemporary Management Research (Taiwan), International Journal of Applied Engineering Research & in Editorial Review Board of Journal of Information, Knowledge & Management (USA), International Journal of Modern Engineering (USA).
He has also reviewed paper for many International Conferences : notable among them are Yale (Yale University,USA) -Great Lakes Research Conference 2009, Global Conference on Flexible System Management, Keio University Japan (GLOGIFT’10),International association of Business & Economics Conference (IABE – 2010) Las Vegas (USA), 2010 International Conference on Scientific & Social Science Research, Kuala Lumpur, Malaysia, (CIMMACS’11),Bina Nusantara University, Jakarta, Indonesia, International (DEEE’2012) Conference, Paris, France.He is the Official Reviewer for ooi Consortium for Teaching, Research, Learning and Development (ooiCTRLD)Louisiana, USA & World Scientific and Engineering academy & Society, USA. His area of interest is Mechanical Engg., TQM & ISO 9001, Supply Chain Management, Six - Sigma, International Competitiveness, Quality management, Knowledge Management, Operation Management & Operation Research , Industrial engg., Entrepreneurship development etc.